Unexpected financial hardships can happen to anyone. The LANGD Energy Support Assistance Program provides utility bill assistance to eligible residential customers experiencing financial hardship.

Whether you’ve experienced a loss of income, unexpected medical expenses, or another qualifying event, we’re here to help eligible customers stay connected to safe, reliable natural gas service.

Continue below to review the program criteria and submit an application.

Assistance Program Criteria

To be considered for assistance, applicants must meet the following program eligibility requirements:

Must be Lake Apopka Natural Gas District residential customer.
Must be the main account holder or an authorized user on an account.
Must have a current balance (The current balance may be considered with the past-due amount if the current balance is due within 10 days and relates to the same hardship.)
Must not have a history of tampering or theft of services.
Assistance is limited to two occurrences and up to $350.00 total per household per account in a 12-month period. The 12-month period is specific to when the customer first receives assistance.
Assistance is not provided for NSF check fees, account set up fee, new or additional deposits, or tampering fees. Turn on fee after non-pay may be charged and paid by the program.
A hardship statement is required for assistance that has occurred within the last 90 days.
- Loss of employment or reduction in income
- Medical illness, injury, or disability
- High or unexpected medical expenses
- Death of a household member or primary income provider
- Divorce, separation, or loss of household income
- Natural disaster or emergency (fire, flood, etc.)
- Unexpected major financial expense or emergency
- Increased caregiving responsibilities
- Transportation loss or breakdown impacting employment
- Other unforeseen financial hardship

Please note that for all financial hardship cases, we require supporting documentation, including proof of financial hardship, bank statements, and proof of income.

Apply for Assistance

Complete the application below and provide all required supporting documentation.

Name(Required)

First Last

Account Number

Location Number

Service Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone(Required)

Email(Required)

Requested Assistance Amount(Required)

Have you received assistance within the last 12 months?(Required)

Yes

No

Hardship Statement(Required)

Please describe the financial hardship that occurred within the last 90 days.

Supporting Documentation

Please submit documentation that supports your financial hardship through our secure document upload portal.

Examples may include proof of income, medical bills, bank statements, or other applicable documentation.

Upload Supporting Documents →

Confirmation(Required)

I confirm that I have submitted my supporting documentation through the secure document upload portal and understand that missing documentation may affect the review of my application.

The District will make every attempt to review completed applications within two (2) business days. Once your application for assistance is reviewed, you will receive updates via email.

If you have questions about your account or the application process, contact us at CustomerService@langd.org for assistance.

Energy Support Assistance Program – Original Wording

Assistance Program Criteria

Assistance Program Criteria

Apply for Assistance

Supporting Documentation