Support

Payment in full is due on or before the due date shown on your bill using one of the following payment options:

• 1) Online through your checking or savings account. Save time and postage costs by paying online. This service is available nearly 24 hours a day, seven days a week, and it’s easy to register. You must have a copy of a recent bill so you can enter your account number, name and address exactly as they appear on your bill. Online payment is safe, secure and dependable.
• 2) Check or money order via the mail. Your payment may take up to seven business days to be processed.
• 3) Pay by phone. You can pay your gas bill using your American Express, Visa, MasterCard, Discover Card, or certain ATM/debit cards using the automated pay service. Just call 407.656.2734 and follow the recorded instructions. Lake Apopka does not assess a processing fee for this type transaction.
• 4) Pay by phone (LIVE). Same as above but Customer Service will assist you with processing your payment. There will be an additional charge added for this method of payment.
• 5) Automatic bank draft. When you sign up for automatic bank draft, we automatically withdraw the amount due from your financial institution on the due date shown on your bill. If the due date falls on a weekend or holiday, the withdrawal will be completed the next business day. To sign up, call Lake Apopka Natural Gas for an application 407.656.2734, or download an application (PDF) to mail, e-mail or fax to us.
• 6) Walk in. Visit any of our 3 conveniently located offices in Clermont, Winter Garden or Apopka.

Although the law does not require you to provide your Social Security number for identification purposes, Lake Apopka Natural Gas must have that information in order to complete your application for service.

Lake Apopka’s bank draft payment plan automatically withdraws the amount due from your financial institution. Your account will be debited on the due date shown on your bill unless that date is a holiday or on a weekend. In those cases, your account will be debited the next business day.

As of February 1, 2011, Lake Apopka Natural Gas District will no longer accept telephone calls as authorization for service termination. If you are moving within Florida, outside of Florida, or otherwise want to terminate service, you must give a minimum of ten (10) business days’ advance notice by:

• Electronically by completing the Disconnect Form,
• In writing to our address at 1320 Winter Garden-Vineland Rd., Winter Garden, FL 34787,
• In person (proof of identification and signature will be required),
• Faxed written request to 407.656.9371 (Proof of i.d., such as driver license number or social security number must be listed.), or
• E-mail to custsvc@langd.org. (Proof of i.d., such as driver license number or social security number must be listed.)

Please note that Lake Apopka Natural Gas District is not responsible for written or electronic correspondence sent to the wrong address. If you do not notify Lake Apopka Natural Gas District in writing, in person or by electronic correspondence, service will be continued until such notice is received. In either case, you will be responsible for paying all charges incurred until the time of termination.