FAQs

Natural gas is a type of fuel that formed millions of years ago deep underground.

Scientists believe it was created when plants and tiny sea animals died and were buried under layers of sand, mud, and rock. Over time, more layers built up on top of them. The intense heat and pressure from the Earth slowly changed this buried material into petroleum and natural gas.

Natural gas is a flammable (combustible) fuel made mostly of simple hydrocarbon gases. It is usually found in underground reservoirs, often alongside petroleum.

Today, natural gas is used to heat homes, cook food, generate electricity, and power many industries.

Natural gas is widely used in homes, businesses, and industries.

In Homes

Natural gas is the leading fuel for home heating in the United States. About 55% of American homes use natural gas for heating. It is also commonly used for:

• Cooking
• Water heating
• Drying clothes
• Fireplaces

In Businesses

Commercial buildings such as offices, schools, hospitals, and restaurants use natural gas for:

• Heating and cooling
• Cooking
• Water heating

In Industry

Industries use natural gas to:

• Generate electricity
• Produce heat for manufacturing
• Make products like fertilizers, chemicals, and plastics

Electricity & Transportation

Natural gas is increasingly used to:

• Generate electricity in power plants
• Provide energy for air conditioning and cooling systems
• Fuel certain vehicles as a cleaner-burning transportation option

Because it is efficient and burns cleaner than many other fossil fuels, natural gas continues to grow in use across many sectors.

Payment in full is due on or before the due date listed on your bill. Choose the option that works best for you:

1. Pay Online

Use your checking or savings account to pay online, available 24/7.

It’s fast, secure, and easy to register. You’ll need a recent bill to enter your account number, name, and address exactly as shown.

2. Pay by Mail

Send a check or money order by mail.

Please allow up to 7 business days for processing.

3. Pay by Phone (Automated)

Call (407) 656-2734 and follow the automated prompts.

You can pay with:

• American Express
• Visa
• MasterCard
• Discover
• Certain ATM/debit cards

There is no processing fee for automated phone payments.

4. Pay by Phone (Live Representative)

Call (407) 656-2734 to make a payment with assistance from Customer Service.

An additional fee applies for this payment method.

5. Automatic Bank Draft

Sign up for automatic payments and have your bill amount withdrawn from your bank account on the due date each month.

If the due date falls on a weekend or holiday, payment will process the next business day.

To enroll:

• Call (407) 656-2734 to request an application, or
• Download the application (PDF) and return it by mail, email, or fax.

6. Pay in Person

Stop by one of our three convenient office locations:

• Clermont
• Winter Garden
• Apopka

If you have questions about any payment option, please contact our Customer Service team for assistance.

Lake Apopka Natural Gas does not require a Social Security number to start your application for service.

To begin service, you may provide an alternative form of identification such as a driver’s license, visa, or passport number.

If you have questions about how your information is used or protected, please contact our Customer Service team for assistance.

If you need to stop service with Lake Apopka Natural Gas District, please note that phone requests are not accepted.

You must provide at least 10 business days’ advance notice using one of the following methods:

• Online: Complete the Disconnect Form electronically.
• By Mail: Send a written request to:
  1320 Winter Garden–Vineland Rd.
  Winter Garden, FL 34787
• In Person: Visit our office (photo ID and signature required).
• By Fax: Send a written request to (407) 656-9371. Include proof of ID (such as your driver’s license number or Social Security number).
• By Email: Send your request to custsvc@langd.org

Include proof of ID (such as your driver’s license number or Social Security number).

Important Information

• We are not responsible for requests sent to the wrong address, fax number, or email.
• Service will continue until proper notice is received.
• You are responsible for all charges incurred until the official termination date.

If you have questions about the process, please contact Customer Service for assistance.